Tickets
Your access to Freshtival
How can I check my ticket(s)?
You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).
From this page you can manage your ticket(s).
Do I have to personalise tickets?
Every visitor to Freshtival must personalise their entry tickets to gain access to the festival and/or campsite.
All additional tickets need not be personalised. Examples:
- Upgrade DeLuxe
- Parking
- Shuttlebus
- Ready-made tents
- Tokens
Note: you don’t have to personalise right away. This can also be done just before the event. If you want to change the name on a ticket later, you can, but Paylogic charges a small fee for this.
How do I personalise my ticket?
You are able to download your tickets, but only if they are personalised. Here’s how to do it:
- Log in with your Absolutely Fresh account via this page.
- On your order page, you can select a ticket and choose ‘Assign Tickets’.
- Now you have two options:
- ‘Claim ticket for myself’ to personalise a ticket on your own name.
- ‘Send to friend’ if you want to personalise a ticket to someone else’s name.
Personalizing tickets or changing the name on a ticket is possible until during the event.
Can I sell my (personalized) ticket?
Yes you can, through our Resale Platform! The main ticket buyer can do this.
How does it work?
- Log in to your Absolutely Fresh account. You have done this also while ordering; it works in the same way.
- Go to your order and then click on More actions in the menu and then on Resale.
- Select the ticket you want to resell and enter an amount.
- You can resell your ticket(s) for up to 100% of the face value (excluding service fees).
- An 8% transaction fee will be charged to the person buying the ticket. Service fees originally paid are not refundable once you resell your ticket.
- You will receive confirmation as soon as your ticket has been resold. You can withdraw your ticket at any time as long as it has not been resold or added to someone’s shopping basket.
The Resale Platform will come online later.
Can I switch days or ticket types?
Unfortunately, this is no longer possible.
Someone else is coming along. How do I change the name on the ticket?
Want to suddenly bring someone else along? No problem!
- Log in with your Absolutely Fresh account.
- On your order page, choose More actions and Name change in the menu.
- Select the right ticket (automatic if you only have one ticket).
- Fill in the requested details and select the correct payment method.
- Read the explanation at the bottom and tick to agree.
- Complete the Name Change by paying.
Changing the name on a ticket is possible until during the event.
I lost my tickets. What now?
You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).
Are you stuck? No problem! Visit the Paylogic Customer Service Help Center.
I want to change the e-mail address associated with my order. What should I do?
Log into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
Under Settings, you can change the e-mail address associated with your account. Any new orders will then be linked to the correct e-mail address.
Have you already placed an order and an incorrect e-mail address is linked to it? Unfortunately, we cannot change this for you, but Paylogic can. This page explains exactly which steps you need to take.
How does a Combi ticket work?
A Combi ticket cannot be split into a Saturday and Sunday ticket. This means that the person using the ticket on Saturday must be the same person using the ticket on Sunday. The ticket will be scanned on both days and is personalised.
How does a Group ticket work?
A group ticket is a normal entrance ticket. These can only be ordered per 5 which gives you a €5 discount per ticket. You do not have to enter together as a group. Everyone gets their own entrance ticket.
Do you still sell tickets at the door?
No, there will be no door sale. Tickets are sold online only.
Keep an eye on our Facebook or Instagram for the latest updates!
Do I have to print the ticket (s) in A4 format and in color?
No, that’s not mandatory. You can also have your ticket scanned from your phone. Please note that the internet connection is not always very stable. We therefore advise you to download your ticket onto your phone and make a screenshot before you go to Freshtival, so that you always have your digital ticket to hand. Make sure the brightness of your screen is set to maximum.
Do you print anyway? Then do this on A4 size, otherwise the barcode is too small to scan.
Can tickets also be scanned from a mobile phone?
Yes, it is possible to scan tickets from a mobile phone. Keep in mind that the internet connection is not always stable. We therefore advise you to download your ticket in advance on your phone and to make a screenshot so that you always have your digital ticket quickly at hand.
Also make sure that the brightness of your screen is at maximum.
How do I collect my pre-sale tokens?
After arrival you can collect your tokens at the pre-sale cash registers with your tokens ticket. The pre-sale cash registers are indicated on the floor plan.
Where can I buy a shuttle bus ticket?
You can order shuttle bus tickets (return) online, but these are also available locally (at Enschede Central).
Please note: there are no one-way tickets. When boarding after Freshtival, it is therefore not possible to purchase a shuttle bus ticket; you must already have the ticket.
Is Freshtival sold out?
As soon as the Freshtival is completely sold out, we will report this to the news section on our website and our Facebook & Instagram.